Collections Analyst

Collections Analyst

Hootsuite is looking for an experienced business-to-business collections analyst committed to achieving results to join our fast paced team. Reporting to the AR Manager, this role is heavily focused on collections from our Spanish-speaking customers in Latin America and Spain. The candidate will be asked to be very specific about how their knowledge of business-to-business collections has helped reduce both aged AR and bad debt write-offs and will be asked to talk about his/her experience collecting internationally and from small businesses through to Global 500 companies.

Responsibilties:

  • Meet company collections targets while maintaining a focus on a positive customer experience
  • Follow company collections process; including reaching out to customers by email and phone and engaging Customer Success Managers when necessary to resolve payment and billing issues
  • Negotiate payment plans within company guidelines
  • Co-ordinate with AR Administrator regarding billing adjustments and small balance write-offs
  • Keep designated senior team members informed of new and ongoing issues
  • Identify areas for process improvement that will reduce aged AR and improve customer satisfaction
  • Implement agreed changes to policy and process
  • Other projects as may be assigned from time to time to support the Accounting team

Required Skills & Experience:

  • English and Spanish (written and spoken)
  • Minimum 2 years business-­to-­business collections experience
  • Must be able to organize and prioritize in a fast-paced environment
  • A demonstrated ability to consistently reduce aged AR and minimize bad debt write-­offs
  • Experience with complex account reconciliations
  • ERP system experience

Bonus Skills:

  • Portuguese and French speaking
  • Experience with Netsuite
  • Basic accounting knowledge (i.e. understands the basics of the balance sheet and income statement, debits/credits and revenue recognition principles)
  • Credit analysis skills


    Date Posted:
    Jul 22, 2014 3:12 PM PDT
    Company:
    Hootsuite Media, Inc.
    Website:
    https://careersen-hootsuite.icims.com/jobs/2504/collections-analyst/job?mode=view

    Company:
    Hootsuite Media, Inc.
    Website:
    http://www.hootsuite.com
    Location:
    Vancouver, British Columbia, Canada

    Hootsuite is the world’s most widely used social media relationship platform. More than 10 million users, including 744 of the Fortune 1000 companies, trust Hootsuite to manage their social media programs across multiple social networks from one integrated dashboard. Learn more about how Hootsuite is revolutionizing communication at http://www.hootsuite.com. more