Last week FreshBooks was awarded with six Stevie Awards recognizing the company’s excellence in delivering a superior customer experience for its small business customers.
FreshBooks placed first across three categories receiving Gold for Front-Line Customer Service Team of the Year, Customer Service Management Team of the Year, and Customer Service Manager of the Year.
FreshBooks also took home three Silver awards for Customer Service Training Team of the Year, Young Customer Service Professional of the Year, and Best Use of Technology in Customer Service.
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“Delivering an exceptional experience is part of our commitment to our customers – it’s something they can expect as part of our service and it’s an area of our business that we view as a key differentiator in our market,” said Levi Cooperman, co-Founder and VP of Operations, FreshBooks.
“At FreshBooks, we believe that connecting our caring, passionate team directly with small business owners is the best way to help them find the right solutions for their business, to give them an opportunity to share feedback with us, and to ultimately stay focused on what they do best – running their business.”
The commitment to customer experience is pervasive throughout the organization with employees spending their first month at FreshBooks working as part of the customer support team.
The program is designed to help FreshBooks employees connect with its small business customers and empathize with the challenges they face. As a result of the deep connection FreshBooks has with its customers, the company is able to stay at the forefront of cloud accounting for small business by anticipating their needs, forming value-added partnerships, and developing features and solutions specific to their customers.