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Which Wireless Carriers Have the Fewest Network Problems in Canada?

Wireless customers have high expectations when it comes to calling, texting or Web browsing, and any impediments to connectivity directly impact their perceptions of network performance, according to the J.D. Power 2015 Canadian Wireless Network Quality Study.

The study examines wireless carriers’ network performance in three areas: calling, messaging and data. Consumers are increasingly dependent on wireless connectivity for social and business needs. Problems, such as dropped calls, unsent text messages and the inability to connect to a website while using their wireless device—either inside or outside a building—have a significant negative impact on customer perceptions of their carrier’s network quality.

“Whether updating social media, browsing the Internet, checking email or using the Starbucks app to buy coffee, wireless customers hold their carrier accountable to deliver a stable connection at a speed that will enable them to accomplish their desired task,” said Adrian Chung, account director at J.D. Power. “With the high penetration of smartphones, the focal point for measuring wireless network quality is data.”

In the West region, SaskTel ranks highest in overall network quality and performs particularly well in call quality, messaging quality and data quality.

In Ontario, Bell Mobility and Telus Mobility tie for highest rank in overall network quality. Bell Mobility performs particularly well in call quality and messaging quality. Telus Mobility performs particularly well in call quality and data quality.

In the East region, Videotron ranks highest in overall network quality and performs particularly well in call quality, messaging quality and data quality.

 

West Region

SaskTel                 

8

5

TELUS Mobility                  

9

3

West Region Average

9

3

Bell Mobility       

10

2

MTS Mobility

10

2

Rogers Wireless

10

2

 

Ontario Region

Bell Mobility                       

9

5

TELUS Mobility  

9

5

Rogers Wireless 

10

3

Ontario Region Average    

10

3

WIND Mobile                      

16

2

 

East Region

Videotron                                             

6

5

Bell Mobility                       

7

4

TELUS Mobility                  

8

3

East Region Average                          

8

3

Rogers Wireless

9

2

 

Left column: Network performance issues are measured as problems per 100 (PP100) connections, with a lower score reflecting fewer problems and higher network performance. Carrier performance is examined in three geographic regions: West, Ontario and East. Right column: Power Circle Ratings Legend: 5 – Among the best; 4 – Better than most; 3 – About average; 2 – The rest.

 

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