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Samanage Raises $20 Million, Launches Enterprise Service Desk

Samanage has received $20 million in new capital funding, including investments from Carmel Ventures, Gemini Israel Ventures, Marker, Salesforce Ventures and Vintage Investment Partners.

Samanage also recently launched the new Service Desk, Enterprise Edition, on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees.

“This investment in Samanage is a vote of confidence in our leadership position in the IT and enterprise service management space,” said Doron Gordon, CEO of Samanage. “The new Samanage Service Desk will disrupt the IT service management industry by bringing a new level of automation and usability to the employee service experience.”

Samanage Service Desk manages IT service interactions in one place to deliver a unified experience to employees. Through automating manual business processes like an IT ticket, an HR onboarding service, or a facilities power outage, organizations can leverage one single solution for all employee ticket management.

“At Salesforce Ventures, we’re fueling the next generation of innovative technology within the Salesforce ecosystem,” said John Somorjai, EVP of Corporate Development and Salesforce Ventures, Salesforce. “With companies like Samanage, we can extend the power of the Salesforce platform, making our customers even more successful.”

The new Samanage Service Desk, Enterprise Edition, offers usability driven by the Salesforce Lightning experience, the Salesforce Platform and real-time communication channels for employees. Employees can get IT and HR help when, where, and how they want it, while service providers continuously improve customer satisfaction and efficiency.

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