In The Chat Communications Inc.
is a leader in social media sales, service and insight solutions, combining advanced text mining & analytics with an intuitive engagement platform to help companies use social media to connect with consumers for sales and service. ITC provides companies with unique social insights and a more effective way to connect with customers. Its software as a service (SaaS) is easy to use, fast to deploy and simple to customize and integrate into any existing CRM system. ITC’s leading-edge, text-mining and filtering capabilities provide a granular level of social intelligence that enables better decision making, uncovers new revenue opportunities and allows quicker resolution of customer problems. ITC provides a particularly high ROI for companies in competitive B2C industries such as Telecom, Financial Services, Retail, Hospitality & Travel and more.